Refund policy
Return and Refund Policy
We have a 14-day return policy: you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Email us at info@earmz.com. Once your return is approved, we'll email you a USPS return shipping label. Attach it to your package and drop it off at any USPS Post Office or blue USPS mailbox. Return shipping costs are the customer's responsibility, and the cost of the label will be deducted from your refund. If your item arrived damaged, defective, or incorrect, we'll cover the return shipping.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please check your order when it arrives and contact us within 7 days if an item is defective, damaged, or incorrect, so we can make it right. A photo of the item and packaging helps us help you faster.
Non-returnable items
- Mystery / blind box items (mystery buns, mystery boxes and surprise sets) cannot be returned once opened or unsealed, because the design inside is random.
- Squishies and toys that have been used, squeezed out of their packaging, or damaged after delivery.
- Sale items and gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.
Refunds
We will email you once we receive and inspect your return and let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it. If more than 15 business days have passed since your return was approved, please contact us at info@earmz.com.